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FREQUENTLY ASKED QUESTIONS

  • How can I contact your customer support?
    You can reach our friendly customer support team by email contact@elanthy.com or by phone 01865 600 989.
  • What is the delivery cost for my order?
    Orders above £30.00 enjoy free delivery, while orders below incur a nominal fee of £5.90.
  • How long does delivery usually take?
    Your order will be delivered within two working days through DHL.
  • What if my order arrives damaged or incomplete?
    In such cases, please contact our customer support team within 48 hours, and we will assist you in resolving the issue.
  • Payments methods
    We now offer convenient online payment options for your ease: Visa MasterCard Amex ChinaUnionPay Jcb Diners CartesBancaires Discover Electron Maestro Additionally, we welcome payments via Visa, Visa Debit, Amex, or MasterCard over the phone.
  • What is Elanthy's return and refund policy?
    We have a hassle-free return and refund policy. If you're not satisfied with your purchase, please contact us within 14 days of receiving your order to initiate a return. For more detailed information about our refund and return policy, please visit our dedicated page on our website click here.
  • Will you deliver on a Saturday?
    No, any orders that were collected on a Friday will be delivered on a Monday
  • Is Elanthy olive oil suitable for vegetarian or vegan diets?
    Yes, our olive oil is suitable for both vegetarian and vegan diets as it contains no animal products.
  • Is Elanthy organic?
    Yes, our olive oil is certified organic, ensuring it is produced without the use of synthetic pesticides or fertilisers.
  • Why is my olive oil cloudy?
    This is perfectly normal and happens when the oil is cold. Simply leave the can at room temperature for a day and the cloudiness will clear
  • How long will my olive oil keep fresh for?
    Your Elanthy will keep fresh in the can for 24 months unopened
  • How should I store the olive oil?
    It is recommended to store the olive oil in a cool, dark place, away from direct sunlight and heat, to preserve its quality.
  • Is the Elanthy Can Recyclable?
    Yes, the Elanthy can is fully recyclable. It features the Mobius loop symbol (♻️), indicating its recyclability. Please dispose of it in your recycling bin to help us support sustainable practices.
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