Question 1

How can I contact your customer support?

Accepted Answer

You can reach our friendly customer support team by email help@elanthy.com or by phone 01865 600 989.

Question 2

What is the delivery cost for my order?

Accepted Answer

Orders above £40.00 enjoy free delivery, while orders below incur a nominal fee of £6.

Question 3

How long does delivery usually take?

Accepted Answer

Your order will be delivered within two working days through DHL.

Question 4

Incorrect, Missing or Damaged Order?

Accepted Answer

In such cases, please contact our customer support team within 48 hours, and we will assist you in resolving the issue.

Question 5

Payments methods

Accepted Answer

We now offer convenient online payment options for your ease:

Visa
MasterCard
Amex
ChinaUnionPay
Jcb
Diners
CartesBancaires
Discover
Electron
Maestro

Additionally, we welcome payments via Visa, Visa Debit, Amex, or MasterCard over the phone.

Question 6

What is Elanthy's return and refund policy?

Accepted Answer

We have a hassle-free return and refund policy. If you're not satisfied  with your purchase, please contact us within 14 days of receiving your  order to initiate a return. For more detailed information about our refund and return policy, please visit our dedicated page on our website click here.

Question 7

Will you deliver on a Saturday?

Accepted Answer

No, any orders that were collected on a Friday will be delivered on a Monday

Question 8

What type of packaging materials do we use for shipping?

Accepted Answer

We are committed to sustainability, which is why we use biodegradable bubble wrap for our packaging. This eco-friendly material provides the same level of protection as traditional bubble wrap but breaks down naturally over time, reducing environmental impact. Your items arrive safely, and you can feel good about reducing plastic waste.

FREQUENTLY ASKED QUESTIONS

How can I contact your customer support?

What is the delivery cost for my order?

How long does delivery usually take?

Incorrect, Missing or Damaged Order?

Payments methods

What is Elanthy's return and refund policy?

Will you deliver on a Saturday?

What type of packaging materials do we use for shipping?

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