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FREQUENTLY ASKED QUESTIONS

  • How can I contact your customer support?
    You can reach our friendly customer support team by email help@elanthy.com or by phone 01865 600 989.
  • What is the delivery cost for my order?
    Orders above £40.00 enjoy free delivery, while orders below incur a nominal fee of £6.
  • How long does delivery usually take?
    Your order will be delivered within two working days through DHL.
  • Incorrect, Missing or Damaged Order?
    In such cases, please contact our customer support team within 48 hours, and we will assist you in resolving the issue.
  • Payments methods
    We now offer convenient online payment options for your ease: Visa MasterCard Amex ChinaUnionPay Jcb Diners CartesBancaires Discover Electron Maestro Additionally, we welcome payments via Visa, Visa Debit, Amex, or MasterCard over the phone.
  • What is Elanthy's return and refund policy?
    We have a hassle-free return and refund policy. If you're not satisfied with your purchase, please contact us within 14 days of receiving your order to initiate a return. For more detailed information about our refund and return policy, please visit our dedicated page on our website click here.
  • Will you deliver on a Saturday?
    No, any orders that were collected on a Friday will be delivered on a Monday
  • What type of packaging materials do we use for shipping?
    We are committed to sustainability, which is why we use biodegradable bubble wrap for our packaging. This eco-friendly material provides the same level of protection as traditional bubble wrap but breaks down naturally over time, reducing environmental impact. Your items arrive safely, and you can feel good about reducing plastic waste.
  • Is Elanthy olive oil suitable for vegetarian or vegan diets?
    Yes, our olive oil is suitable for both vegetarian and vegan diets as it contains no animal products.
  • Is Elanthy organic?
    Yes, our olive oil is certified organic, ensuring it is produced without the use of synthetic pesticides or fertilisers.
  • Why is my olive oil cloudy?
    This is perfectly normal and happens when the oil is cold. Simply leave the can at room temperature for a day and the cloudiness will clear
  • How long will my olive oil keep fresh for?
    Your Elanthy will keep fresh in the can for 24 months unopened
  • How should I store the olive oil?
    It is recommended to store the olive oil in a cool, dark place, away from direct sunlight and heat, to preserve its quality.
  • Is the Elanthy Can Recyclable?
    Yes, the Elanthy can is fully recyclable. It features the Mobius loop symbol (♻️), indicating its recyclability. Please dispose of it in your recycling bin to help us support sustainable practices.
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