ELANTHY'S PRIVACY POLICY

STORE POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Elanthy’s website.

What type of information do we collect?


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


How do we collect such personal information?


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


Why do we collect such personal information?


We collect such non-personal and personal Information for the following purposes:

  1. 1. To provide and operate the services;


  2. 2. To provide our users with ongoing customer assistance and technical support;


  3. 3. To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;


  4. 4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. 5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose such personal information?


Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card
information by our store and its service providers.


How do we communicate with our site visitors?


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable
national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Our policy on minors


The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.


Cookies


Cookies are small pieces of data downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re- enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. It also
enables us to ensure that the platform is secure and safe to use. We use the following cookies to optimize your experience on our Site and to provide our services.


XSRF-TOKEN Used for security reasons


Hs Used for security reasons


svSession Used in connection with user login

SSR-caching Used to indicate the system from which the site was rendered

_wixCIDX Used for system monitoring/debugging


_wix_browser_sess Used for system monitoring/debugging


consent-policy Used for cookie banner parameters


smSession Used to identify logged in site members


TS* Used for security and anti-fraud reasons


bSession Used for system effectiveness measurement


fedops.logger.sessionId Used for stability/effectiveness measurement

wixLanguage Used on multilingual websites to save user language

preference

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as All About Cookies


The following links explain how to access cookie settings in various browsers:
Cookie settings in Firefox
Cookie settings in Internet Explorer
Cookie settings in Google Chrome
Cookie settings in Safari (OS X)
Cookie settings in Safari (iOS)
Cookie settings in Android

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

For more information about our privacy practices or if you would like to make a complaint, please contact us by email at info@elanthy.com or call us on 01865589978.