Elanthy’s Return and Refund Policy
We at Elanthy Olive Oil Company strive to ensure your complete satisfaction with our products. However, if for any reason you are not entirely satisfied with your purchase, we have a straightforward return and refund policy in place.
Returns: If you wish to return a product, please notify us within 14 days of receiving your order. You can contact our customer support team through email or phone to initiate the return process. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
Refunds: Once we receive the returned item and verify its condition, we will initiate the refund process. The refund will be issued using the original payment method used during the purchase. Please note that shipping costs are non-refundable, and you will be responsible for covering the return shipping expenses unless the return is due to our error or a defective product.
Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact us immediately. We will guide you through the necessary steps to resolve the issue promptly. We may request additional information or photographic evidence to assess the situation accurately and provide an appropriate solution, such as a replacement or a refund.
Please note the following important points:
We recommend using a trackable shipping service for returning items to ensure their safe delivery to us.
Refunds may take several business days to process, depending on your payment provider's policies.
If you have any further questions or need assistance regarding our return and refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.